AI for Customer Service & Chatbot Implementation

Deliver faster, smarter, and always-on customer support—powered by AI.

Today’s customers expect immediate, personalized service—and AI is making that possible. This course introduces customer experience teams to the practical use of chatbots, virtual assistants, and intelligent automation that improves response times and service consistency.

Learners will gain hands-on knowledge of conversational AI design, integration with customer service platforms, and techniques for tracking performance and customer sentiment. The course also explores when to escalate to human agents and how to strike the right balance between efficiency and empathy.

Designed for customer service managers, CX strategists, and support leads, this course empowers teams to modernize support operations and exceed customer expectations using scalable, intelligent solutions.