AI Agents & Agentic Workflows
Understanding and Applying AI Agents for Non-Technical Professionals
Move from passive tools to proactive assistants—learn how AI agents think, act, and collaborate.
AI agents are changing the way we work, automate tasks, and coordinate across tools—but their value remains unclear to many non-technical professionals. This course offers a clear and accessible foundation for understanding what AI agents are, how they function, and how to engage with them in real-world contexts.
Participants will explore agent autonomy, goal-directed behavior, prompting strategies, and workflow automation through hands-on examples and case-driven learning. Whether you're exploring a single AI assistant or multi-agent systems, the course equips you to implement agentic workflows that drive productivity without complexity.
Designed specifically for business users, team leads, and digital professionals, this course bridges the gap between potential and practice—no coding required.
Course Content
Module 1: What Are AI Agents? Definitions, Concepts & Real-World Examples
Module 2: How AI Agents Work: Autonomy, Goals, and Task Execution
Module 3: Practical Applications: Productivity, Customer Service, and Workflow Automation
Module 4: Single-Agent vs. Multi-Agent Systems: Coordination and Delegation
Module 5: Prompting and Interacting with AI Agents Effectively
Module 6: Risks, Constraints, and Governance for Safe Agent Use
expected Time: 6-8 hours